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WoodWing And Its CEO Roel-Jan Mouw Are Creating “Xperiences” Their Customers Will Never Forget – The Mr. Magazine™ Interview…

August 12, 2014

“It’s not one or the other. True success lies in the complimentary nature of digital and print, this is where we see customers deliver and increase their business and brand value.”… Roel-Jan Mouw

Mr-Magazine-and-Roel-Mouw_2 WoodWing Software develops and markets a premier, cost-efficient multi-channel publishing system and the next generation digital asset management system. Their solutions are aimed at magazine, newspaper and book publishers, corporate publishers, agencies and marketing departments to reach their goals for quality, economy and time-to-market. (Samir “Mr. Magazine™” Husni and Roel-Jan Mouw on the stage at the WoodWing Xperience in Lisbon, Portugal).

Roel-Jan Mouw is CEO of WoodWing software and is proud of the work his company does and in the series of “Xperiences” they are doing which involves a meeting of the minds of some of the most notable leaders in the industry.

I spoke with Roel-Jan recently and we discussed a few of the “Xperiences” which I have been graciously invited to speak at. The conversation surrounded innovation, creativity and excitement.

I hope you enjoy the Mr. Magazine™ interview with Roel-Jan Mouw as much as I did conducting it. So sit back and prepare to be enlightened on the support system WoodWing offers its customers through a variety of multi-channel publishing.

But first the sound-bites.

On the mission of WoodWing: We support companies to manage and deliver content to their audiences in efficient and innovative ways.

On the “Xperiences” and what WoodWing hopes to accomplish:
Xperience is a great opportunity to hear from leaders, meet existing WoodWing customers, and listen to their experiences – publishing through a variety of channels or managing millions of assets as part of their daily businesses.

On why a software company spends so much time and money on such “Xperiences”:
Listening to inspiring content for customers and thought leaders and spending time with peers is of great value to us and our customers. Xperience in that context is worth investments in both money and time.

On how he sees the relationship between print and digital:
It’s not one or the other. True success lies in the complimentary nature of digital and print, this is where we see customers deliver and increase their business and brand value.

On the similarities and/or differences of a global company based in the Netherlands from media companies worldwide:
As with many businesses there are many similarities. Many big media companies have the same challenges, finding the right strategy for smartphones is a great example.

On what keeps him up at night: What keeps me up at night are jet-lags, airports and trying to sleep on planes, trains and automobiles. I try to be customer facing all the time, traveling the globe, engaging and inspiring customers.

And now the lightly edited transcript of the Mr. Magazine™ interview with Roel-Jan Mouw, CEO – WoodWing.

Samir Husni: Let me start with the obvious first question, what is the mission of WoodWing?

Roel-Jan Mouw: We support companies to manage and deliver content to their audiences in efficient and innovative ways. We are on a mission to support brands engaging through multi-channel (publishing) strategies, increasing reach, loyalty and overall revenues for our (publishing) customers globally

Samir Husni: In addition to the software and help on the technical side, you are doing a series of “Xperiences” that I was gratefully invited to speak at. You recently did one in Lisbon, Portugal and you are doing another one in New York City this September… tell me a little bit more about those “Xperiences…” whom are they aimed at, what do you want to accomplish from them, who attends or who should attend them?

Roel-Jan Mouw: Xperience is a great social event, and an opportunity to learn about innovation, both on the product side and also within the industry. Cloud and BigData are two themes this year, as their inroads in our industry are accelerating. This alone makes the event worthwhile for C-level audiences who deal with a shift to Cloud and BigData in the publishing business.

Xperience is a great opportunity to hear from leaders, meet existing WoodWing customers, and listen to their experiences – publishing through a variety of channels or managing millions of assets as part of their daily businesses. Xperience is for every customer and partner who wants to learn more about how we support top publishers in 120 countries around the world.

Samir Husni: Why is a software company spending so much money and time in hosting such “Xperiences?”

Roel-Jan Mouw: Listening to inspiring content for customers and thought leaders and spending time with peers is of great value to us and our customers. Xperience in that context is worth investments in both money and time. Time is likely the most valuable resource, therefor our management team is available for meetings next to the event content to listen to customer challenges and share thoughts that resonate in our industry globally during the event.

We have seen great synergies between regions and customers, strategies and challenges. This is where we can add a lot of value to our customers and prospects’ challenges and why we believe this investment is truly worthwhile. Next to this we can connect our customers who are always happy to talk to peers. It’s simply a great opportunity to hear from leaders in the industry either 1:1 or through the formal agenda.

Samir Husni: How do you see the relationship between print and digital? Is there a future for print?

Roel-Jan Mouw: With the appearance of the iPad, WoodWing has been a front runner enabling publishers globally to publish Apps. In the last 4 years iPad and other digital devices, challenging economic turmoil and marketing automation & analytics have disrupted the traditional print and advertising business for publishers. Print publications are still critical to brands and together with social media, Apps and Websites, Brands can build a true multi-channel strategy driving more frequent engagement with their customers and maintain or grow revenue streams. It’s not one or the other. True success lies in the complimentary nature of digital and print, this is where we see customers deliver and increase their business and brand value.

Samir Husni: As a global company based in The Netherlands, what are the similarities that you see in media companies worldwide? What are the differences if any?

Roel-Jan Mouw: As with many businesses there are many similarities. Many big media companies have the same challenges, finding the right strategy for smartphones is a great example. Many companies are trying to find the best ways to capitalize on this opportunity.

Another trend we see is media companies realizing plane copy of print content into Apps is not supportive to stop decline of print and they are rethinking their strategies. Another aspect is the challenge for many customers to build their digital Apps. Off-shoring seems the logical thing to do today, and focus on content remains. Key differences clearly are economies (of scale) and geographical situation. In a city like Jakarta physical distribution of content becomes so problematic, this aspect alone is a key driver for new strategies for newspapers in Indonesia, where in Peru our customer El Comercio is able to geo their printed newspaper to record breaking circulation for Latin America.

Local economic aspects remain a key differentiators. But don’t be fooled, technology is a barrier; 4G is available in all major cities in most parts of the World. This accelerates the opportunity for Multi-Channel publishing and accelerates our business in Asia and Latin America as we speak.

Samir Husni: My typical last question, what keeps you up at night?

Picture 25 Roel-Jan Mouw: What keeps me up at night are jet-lags, airports and trying to sleep on planes, trains and automobiles. I try to be customer facing all the time, traveling the globe, engaging and inspiring customers. WoodWing has a great footprint in the market and with so many great customers being awake can be very inspiring! I’m looking forward to being awake in New York, meeting you and many others again.

To register and attend the free New York Xperience click here
.

© Samir “Mr. Magazine™” Husni, 2014.

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